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A Brief Walkthrough Guard IQ

About Guard IQ​

Guard IQ is transforming shared spaces with AI-powered incident management, status tracking, patrols, dispatch, lost & found, post-event reporting, work orders, contextual SMS, mobile apps, and more.

Guard IQ Mobile

Seamlessly integrating traditional and mobile technologies, Guard IQ adapts to any venue or event using the devices you currently have — bringing Mobile Command Center capabilities to your fingertips.

Guard IQ Mobile

Create Incident Records​

Incident Records are created with intuitive Forms tailored to your exact needs. Real-time Dashboards provide immediate insights and actionable AI-powered Reports.

Creating Records is a snap. For example, Ward slipped and spilled his drink, and popcorn, all over the walkway above Section 107.

Create Record

To create a Record → and track the status of Ward's colossal spill:

  1. Click the + Blue Create Record icon

    Blue

  2. Select a Form from the Create Record panel → ex. Issue

    issue

Complete the Form

  1. Fill in your Form

    fill

  2. To save, click:

    • A. Create → to save and leave the Record open to review
    • B. Create + → to save and select a new Form simultaneously (Recommended)
    • C. Cancel → to return without saving

    all options text

Quickly find Issues & Locations​

super fast selection menus

  • You may have hundreds of Locations and long lists of Issues. To select quickly, simply enter a few letters or numbers →

    • w for "Wet Spill"

    • C or cl for "Club Section"

    • 7 for 'Section 107'

    • s7 also for 'Section 107'

  • Everything matching the letters and numbers will pop up in the blink of an eye. Just pick from the list!

    wc7s7

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Update & Track Records​

To track and alter Records:

  1. Click any Record in your Records Table → to open its Form in the Edit Record view

  2. Update your record → ex. Issue Status → to Dispatched or Closed

    Red

  3. Select X to Close an open Record

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Advance Event Markers​

Many venues add Event Markers so they can segment the various parts of the Event for post-event analysis.

To advance Event Markers for an active Event:

  1. Click the advance icon in Event Controller → ex. Setup > Doors Open > 1st Quarter >

    Event C

  2. Choose Continue to confirm → ex. > 2nd Quarter > Egress > Doors Closed

    Cont

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Save Time with Shortcuts!​

Shortcuts are customized, pre-populated templates. With Shortcuts, you can pre-select default Values and hide unnecessary Fields.

  1. Open Shortcuts by clicking the primary Form → ex. Event

    Create Record

  2. Pick from the list! Event Shortcuts may include Basketball, Concert, Hockey, and Other

Create all the shortcuts you like!

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Delete Records​

To delete a Record:

  1. Click the ellipsis (...) at the top of a Record

  2. Click Delete Record

    Delete

  3. Click the red Delete button to confirm the deletion

    Edit Record

Why can't I delete Records?
  • Permission to delete Records is set in your Role designation
  • If you need to delete, consult with your Supervisor, Manager, or Admin, who will contact Guard IQ about a Role update

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Filter your Dashboards​

  1. Organize and segment your Records with:

    A. Dashboards → ex. Event Command Center, Post Event Report, Lost & Found, Patrol, Work Orders

    B. Filters → ex. Event, Issue Status, Department, Description

    C. Records Table → ex. Date Created, Record Key, Dispatched

    • Click any Record to open the Form's Edit Record view and make updates

    Open Record

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Download PDF Reports​

To filter and create a PDF Report:

  1. Select a Dashboard

  2. Filter your Report:

    A. Filter Events in the Event Controller

    B. Apply optional Filters → ex. Closed, Hospitality, Spill

  3. Click Print/download

    Open Record

  4. Select either Portrait or Landscape

  5. Click Download

    Open Record

    Share, print, or post your PDF reports

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Summarize an Event with AI​

To generate and refine a summary of your event:

  1. Select an Event from your Event Controller

  2. Click open the Event's Record

  3. Scroll down and find your 'Summary' Field → and click its AI icon

    AI 1

  4. Blink as your event's Records are summarized

    AI1.2 text

  5. Improve and focus your summary by adding or excluding information → ex. "Leave out the Medical issues" → then click Refine

  6. Continue refining until you are satisfied → then click Save

    AI 3

  7. Copy and paste your summary from it's window → then place it anywhere you like

    AI4

AI Tips
  • The name of the Event Summary Field can vary
  • However, it must be a Multiline Text Field
  • And, the Form must have have one or more Linked Records attached
  • If you have questions, ask your Guard IQ Admin for help setting up your AI Summaries

AI5

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Additional Help​

Related How-to Guides